MichJag
MichJag
Toronto, Ontario, CanadaMember since March 2018

Reviews (1)


    • Mar 24, 2018
    • Verified Reviewer

    Quip Toothbrush

    Customer service NIGHTMARE - Canadians beware

    Overall Experience:

    If I could give this zero stars, I would.

    I was really looking forward to trying Quip for its super sleek design and was excited to get rid of my ugly, bulky, messy looking charger on my counter, but sadly the item never arrived.

    I contacted Quip's customer service, which was AWFUL. After telling them several times that my shipment was lost, they couldn't offer any help (tracking info would not budge, they could clearly see it wasn't delivered). I contacted them about two weeks after I placed the order to let them know and I was told I had to wait until 30 business days, which equals 6 weeks!

    I checked my credit card statement and noticed it had already been charged. I also checked on USPS and their website stated that the sender (Quip) can file an investigation after 7 days, so I'm not sure why I was told I have to wait 6 weeks! Since I didn't want to wait that long, I contacted Quip again to ask for a refund, and even for a refund I had to wait until 30 business days! It was the most frustrating experience in my life! Good customer service would have actually tried to keep my business and sent me a new shipment while they figured out (in the background) what happened to the original order.

    In the end, they at least ended up issuing a refund in a timely manner. I've been looking at their competitor, BURST, which I think I will try instead and looks like a superior product.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

    Link to this Review
    • Apr 5, 2018

      Company Response from Quip NYC Inc.

      Hi Michelle,

      We are very sorry to hear that you had some trouble with your shipment.

      As we state on our website, unfortunately, cannot track a package once it has arrived internationally, as the end delivery will be handled by your local shipping providers. International delivery is an estimate of 15 business days, this is just an estimate as we cannot control the end delivery time.

      We work with our USPS account directly and cannot file a lost claim notice after only 7 days, as this is still within our delivery time frame. Once the package has arrived internationally, your local shipping providers will need to be contacted directly as they will be completing the delivery rather than USPS.

      We can see our team has already assisted with a refund of your order, and we again are very sorry for any inconvenience this may have caused.


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