Reviews (1)

I had been a customer of HelloFresh in the past, but for cost reasons had to pause my account. My parents decided to give them a try, and instead of using their three free meal promo code, they gave it to me to use. Nowhere in this email did it say it was only for new customers. When I went to check out, the promo code would not apply, when I called customer service, they said it was for my parents and that since they already got their first box that they wouldn't be able to use in now either. In my eyes, this is poor customer service. Not only would he not help a current long-term customer but he also wouldn't apply the original code for the new customer. I do not recommend them to anyone or family for the mere reason that they did not care about their customers.