Reviews (1)

Initially, I thought BetterHelp was good. The counselor definitely was well trained, but they were new to the platform when I started and much more available. Quite quickly, we ran into technical issues and also the time to respond got longer, I felt they were not reading my messages very carefully, and it became hard to schedule sessions. The follow up was not good for the sessions. In the end, I discontinued as a deadline loomed for payment and the counselor did not reply. They then got in touch, I tried it again, and in the first session back together with my trust still a bit fragile, they decided online therapy was not correct for me. I found this to be a very unprofessional way to discontinue therapy.

I then signed out of the platform, but they would anyway have discontinued my account. I found this to be both unprofessional and unkind, allowing a person to open up and then be shut down and left alone. In addition, they promised unlimited contact, but in practice, it is quite limited.

I would say be very careful with this service, as it may not be a safe place for your inner work. I would recommend that the therapist take on less people, so they can be less stressed and have more time. Also, if for some reason the therapy is discontinued, that there is a personal follow up not just a termination of the contract.

I am ok, but it could leave someone in a very bad space, and I did feel a bit abandoned as I had opened up emotionally.