Reviews (1)

From the functionality of the site, in my opinion, it does not provide anything more or better than other less costly sites. I have not experienced a larger volume of connections on this site compared to others, nor is there any reassurances that the members are of any different than on other sites.

I do recall there is an auto-renewal added when you sign up and thought I had opted to turn that off as I usually do. And if I did not do it, I will own it. That said, what I find very upsetting is the note I received today stating I am going to be forwarded to a 'collection agency' as I have not paid my bill. I checked my emails, and I did receive one note 15 days after an auto-renewal date and then this very upsetting note. Being someone who pays all my bills, this I find so very disturbing and upsetting. Are there really no better ways to reach out to me as a customer? And wouldn't it be lovely to be advised before the date to avoid such a situation or is that just not in their business interest?

Being someone who pays my bills, and as I mentioned, I own what I own if I did not turn off the auto-renewal, so I have issued the payment. That said, I am furious at the nature of how this was handled and want to cancel my association immediately. And knowing the right way to manage this is to reach out to them directly to express my concerns and alas I have discovered the only ways I can find to connect with them is through the mail to Berlin (I live in Canada) or sending a fax to Berlin. Their online form option is not an online form but a knowledge-based of commonly asked questions that are not helpful in my scenario. Brutal and makes me feel they have something to hide in the way this is set up.

Since there is no easy way for me to connect with them on feedback, I am sharing here that the customer service is lacking in their business model and I feel they are not trustworthy based on my experience. And now I need to try to figure out how to end my membership; having paid 6 more months now, I would like to turn auto-renewal off and use the services I paid for, though their online option looks like if you cancel they delete your profile immediately. And if I wait too long I am concerned they have other "tricks" that will delay my cancellation and charge me another 6 months. Alas, the trust factor I just mentioned I now have with their service.

My advice is if you want to try the site, feel free. My experience has been I did not get better options than other more affordable sites. There is no screening, and anyone who wants to pay the money can join. If you do sign-up, ensure you know how to get out and leave time to connect via fax if you need to, to ensure you cancel in time to avoid being charged again. Be warned that this company does not make connecting with them on any modern channel available to you.