Elijah Martin
Austin, TXMember since March 2018

Reviews (1)

    • Mar 30, 2018
    • Verified Reviewer


    Terrible, incompetent, and unethical

    This service is painful to manage. Trust me, go to your local pharmacy, sort meds yourself, and save yourself a ton of time and hassle dealings with the idiots at PillPack.

    Three weeks of calls to their customer service line (approximately 20 calls) and not a single issue resolved satisfactorily. In fact, each call seemed to come with its own issue. They never reply to emails with anything other than automated responses, and never make follow up calls regarding issues you raise with them via phone.

    I had unauthorized shipments, was overcharged, they called the wrong physician multiple times, it took me three calls to get a simple Rx transferred from CVS, was not consulted about anything (start date, calling doctors, sending supplemental shipments, etc., etc.), and I still never receive a single PillPack from them! No communication at all. They took it upon themselves to make decisions that I never authorized them to make. It's unethical. Terrible service. Stay away!

    Bottom Line: No, I would not recommend this to a friend

    36 people found it helpful

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