Hello, I recently sold my home, and I used HomeLight. I was so happy at how easy the process was but I felt like I had to do the realtor investigation since they sent me a lot of what I would say unprofessional and unqualified individuals. In the end, the realtor that I chose was ok I guess. By that point, I just wanted to sell my home.
It took my realtor three months to close the deal. He told me one day ok, you have this weekend to move out, so I moved out most of my stuff except the essentials, and then oh no, we had a little issue. Little issue that took weeks. And when I spoke to HomeLight about this, they were so rude. I have been trying to speak with them since December of 2017, and they just give me the runaround. I just want to tell them now how horrible of an experience I had.
Oh, and if they promise you a $25 Amazon gift card, don’t hold your breath. I never got mine, even after they promised it to me several times.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from HomeLight, Inc.
Hi Brenda, we’re sorry to hear about the bad experience you had. We only connect 2 to 3 agents per client.The reason for this to give you the option to choose which agent you would like to work with overall. We would love to hear which agents you received that did not meet your expectations. Our support team has recently experienced a larger than expected inflow that has led to some delays. This is something we are aware of and improving as we speak. Thank you for your feedback!