Reviews (1)

When I first started with BetterHelp, there was a huge problem. I was matched with a therapist, I wrote my first message, then I received an email claiming that some therapists were "concerned" about my responses and that I was not allowed to utilize their services anymore. Let me clarify, I was NOT suicidal, I was NOT a danger to myself nor others, and I simply wanted someone to help me through PTSD issues. I had paid $180 for the month, and it went through successfully.

When I responded, asking for clarification as to why I was being rejected, I received an email quoting their policies that stated they were allowed to reject help to anyone for any reason and a note about getting a refund. That was it. I was so deflated. I tried again a second time, and, same as the first, I was rejected. I had made sure my introductory message was very tame the second time around, nothing more than the ramblings of a desperate housewife, so I was even more confused as to why they were rejecting me! Again, they refused to give me a proper answer and refunded my $180. By this point, I was furious, and I left a scathing review on the counselor who reported me. I was ready to quit trying to get help from this site when something wonderful occurred!

The third time was a charm! I got matched with a counselor who could have been my soulmate. Her expertise matched my disease, her counseling style matched my schedule, and her words were laced with a lack of judgment and complete empathy towards me.

I went to purchase a month of therapy when I noticed an option for financial aid. Curious, I clicked and filled out a short survey. Within seconds, the price of counseling went down by 50% for the first two months! Excitedly, I took advantage of the offer, and no rejection letter!

We started out with a list of questions about where I was at in life, mentally, and physically. My counselor asked pages worth of questions, and I wrote back pages worth of answers. Unlike the previous two counselors that I had been matched with, this counselor had no intentions for live chats or video chats, which was perfect for me. The best part about BetterHelp is that you can switch counselors at any time and for any reason, so, if you don't match with someone's preferred style of counseling, if they don't respond as often as you'd like, or if they simply rub you the wrong way - one click, and they cycle in a new counselor. This, along with their financial aid option, is what puts BetterHelp on the top list of online counseling sites.

All in all, the verdict is: BetterHelp is like a luxurious country club. If you can afford the fee and get accepted in, it will be the best money you've ever spent. However, you CAN get rejected without reason, and the services are not free. Take the chance. The worst that can happen is that you're stuck where you started, so you honestly have nothing to lose, but you're temper.