Ashley Izor
Newport News, VAMember since March 2018

Reviews (1)


    • Mar 31, 2018
    • Verified Reviewer

    PrettyLitter

    Sounded too good to be true (and it was)

    Overall Experience:

    Like most other cat owners who heard about PrettyLitter, I was SO excited to try a new litter that promised less scooping and most importantly, no smell! I purchased my bag on 3/12 (arrived 3/14), and it's now 3/28.

    It seems that I have the same issues the other 1-star reviewers had; week one was great, but the urine odor was noticeable at the end of the week. This week the whole downstairs smells HORRID and it's just unbearable. I really wanted this to work out, but it's back to the old litter I go.

    Now I have to contact customer service and get my subscription canceled before they send me another bag of this junk. I just hope customer service isn't as terrible as other people are saying.

    Some extra details for the review team:

    - I purchased a new litter box prior to adding my PrettyLitter to ensure proper depth. I purchased a box size that was recommended on the PrettyLitter website.

    - I used the card to measure the depth, and it was correct.

    - I have one cat.

    - The box was not placed in a humid area.

    - I scooped the box and sifted all the litter around daily.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Apr 6, 2018

      Company Response from Pretty Litter Inc.

      Thank you for sharing your feedback, Ashley. As you know, PrettyLItter was designed so one bag lasts one cat, one month. I'm interested to know why your PrettyLitter only lasted two weeks! Odor control is a serious benefit of using our product, and I'm sorry to hear it didn't work for your household. We have recorded your experience, and I'd love to follow up with you for more information to determine what might have happened. Your feedback means the world to us. Please send me an email at meow@prettylitter.com (Attn: Cassie), and I would be happy to reach out to you directly and chat with you more about your experience. I look forward to hearing from you soon, and thanks again for sharing your thoughts.


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