My initial purchasing experience with Carvana was wonderful. Financing was right and fair, delivery was on time, and the total process went very well.
The car arrived without a license plate, even though over the phone, I was told it would arrive with a plate. I figured it would be as seamless as the dealer issuing plates. I called and then had to wait weeks to be issued a temporary plate that expired shortly. The temp plate expired, and I have been unable to drive my care that I bought in DECEMBER since JANUARY 15th.
They provided me a MOUNTAIN of paperwork that had to be all notarized. I got it all together after having to go to many different places including standing in line at the DMV for three hours, sent it back, and was told that processing takes 4-8 weeks and THEN I'd have to wait 30-40 days for the plates to arrive after processing.
After all is said and done, I have been PAYING for a car that I have not been able to drive AT ALL as it is sitting in my driveway collecting dust. The 100-day warranty has expired before I even got to drive the car for an extended time. I paid extra for that and the registration fees and I nothing to even show for it.
So, be careful. They will give you the runaround, you will deal with horrible customer service after they make their sale, and you likely won't be on the road as soon as promised.
Bottom Line: No, I would not recommend this to a friend
20 people found it helpful
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Company Response from Carvana
Thank you for sharing your experience with Carvana. We are saddened to hear that it has been less than incredible for you thus far, and we hope to redeem that moving forward. I took the liberty of looking into your situation regarding your registration, and I do see that there has been a delay. It looks like we emailed you a temporary operating plate back on 12/2/17 and mailed your paperwork the day prior.
Temporary operating plates are only good for 45 days in most states, this is why we strongly advise our customers, who are outside of our local markets to complete their paperwork as soon as possible. I see that we reached out to you requesting your paperwork back to avoid delays, however, we did not receive the paperwork back until 3/21/18. This surpassed the good-through date of your operating plate which prevented you from being able to drive your vehicle and utilize your warranty, therefore causing the delay in your registration.
We are extremely apologetic for any miscommunication that this has impacted your experience with us, and are hopeful to restore that moving forward. If you have any additional questions or concerns, please feel free to reach out to us at 1-800-333-4554.