We ordered a car with Vroom trying to save some money, but it's worth it at all. This company is so big that it has a bureaucratic process. It took me almost two weeks to get the car delivered, plus they said that it will take another two weeks to get the car papers so I can register the car. Horrible customer service, horrible deliver people. I called like 20 times to make sure my car order was processed timely but they didn't care.
Long story short, don't buy online. On the top of that, they charge 500 bucks for delivery. Go to a local dealer or buy local and get everything done in one day unless you have the time and patience to deal with these people.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Vroom, Inc.
Hi Edgar,
Thanks for taking the time to provide your feedback. We're sorry to hear you didn't have a good experience. We'll share your comments with our team. If there's anything we can do for you at this point, please let us know.
The Vroom team