Joan Deming
CaliforniaMember since March 2018

Reviews (1)


    • Apr 5, 2018
    • Verified Reviewer

    Genie Bra

    Website is fraudulent.

    Overall Experience:

    I ordered my bras from the website. I wasn't happy with the fit of the bras, so I got on the website, and it said right at the top: FREE exchanges, FREE returns, FREE shipping, BOTH WAYS! Awesome.

    So I call the customer care number and speak to an agent. The first call got dropped after being put on hold. The second I got through, only to be told I would have to pay for the return shipping. I told the agent that was not what the website said. The agent wasn't helpful at all, so I asked for a supervisor.

    There was another long hold, but I got a supervisor. She was apologetic but did not back up what the website said. I repeated my concerns several times and asked for her superior, but none were available.

    So I'm stuck paying for shipping. I wouldn't have a problem with paying for the return shipping, except that is not what the website says. Clean up your website. If free shipping is only available for EXCHANGES, say so.

    Bottom Line: No, I would not recommend this to a friend

    55 people found it helpful

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