Michael Otto
Michael Otto
CaliforniaMember since March 2018

Reviews (1)


    • Apr 5, 2018
    • Verified Reviewer

    BioTrust

    They just wanna be on your payroll

    Overall Experience:

    I added a couple of things to my cart, with the promise I could be in charge of my ordering.

    Just two weeks later, I get a bill, and I don't even know what it's for. My original order was just $26, but two weeks later I got a bill for another $49.

    Even if I did want more, how could I see results so quickly?

    They promised that I would have full control over my orders and any further purchases. It tastes good, but really, I prefer my other protein brand better.

    Bottom Line: No, I would not recommend this to a friend

    24 people found it helpful

    Link to this Review
    • Apr 6, 2018

      Company Response from BioTRUST

      Hi Michael,

      I hope this finds you in the best of health and spirits. My name is Tim Skwiat, and I'm with BioTrust Nutrition. I'm very sorry to hear that you're not completely satisfied with our products and your experiences. It's our goal to provide our customers with best-in-class products and world-class customer service, and anything short of that is disappointing to us.

      Having said that, it sounds like you selected one of our subscription offers during the checkout process, and that's why you were subsequently billed $49. Along those lines, you should have received a shipment of the selected product -- or it should be on its way. The point is that it sounds like you were unaware of this election, and I completely understand how that would be upsetting.

      All that being said, I have forwarded your complaint to our customer service department, and one of our customer care specialists will be reaching out to you shortly to help resolve any/all issues that you've identified. You're the customer, and you're absolutely right, we want you to be in the driver's seat. I assure you that we'll do everything we can to take care of you.

      If you have any additional difficulty, please don't hesitate to follow up with me directly at tskwiat@biotrust.com. I will make sure that we do right by you.

      My best,

      Tim


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