Kelly
Manchester, EnglandMember since April 2018

Reviews (1)


    • Apr 6, 2018
    • Verified Reviewer

    Focallure

    Do not buy from them

    I ordered three items from them and nearly two months later hadn't received them. I contacted Focallure and was told it would be sent that day. Another month went by and still no items, so I contacted them again and was told the same thing. When I said I thought they were conning people out of their money, all I got was the same email from a different person. As I had paid through PayPal, I told Focallure I was going to open a case with them and they offered me a 10% refund as that's all they could do as they were unable to give full refunds or cancel orders. Amazing that when PayPal contacted them, they immediately canceled my order and refunded the full amount. Do not buy from them as you are unlikely to receive your products.

    Bottom Line: No, I would not recommend this to a friend

    22 people found it helpful

    Link to this Review
    • Apr 12, 2018

      Company Response from Focallure, LLC

      Dear customer,

      We are not a scam. Due to a great number of orders and customers, we have a delay and we are sorry about that. Please understand. If you have any issues with the order or inappropriate answers from our support team, please contact me directly. I will be happy to help.

      Thank you for your time.

      Tina

      Support director

      tina@shopfocallure.com


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