Tatiana S.
UtahMember since April 2018

Reviews (1)


    • Jul 23, 2018
    • Verified Reviewer

    SmileDirectClub

    Updated review

    Update

    Overall Experience:

    When I had a problem they worked with me.

    Bottom Line: Yes, I would recommend this to a friend

    11 people found it helpful

    Link to this Review
    • Jul 30, 2018

      Company Response from Smile Direct Club

      The health and safety of our customers is always our top priority. We encourage you to reach out directly at grinners@smiledirectclub.com to discuss specific concerns.

    • Previous review
    • Apr 7, 2018

    Do NOT go with this method

    First of all, they will tell you that you are a candidate to lure you in. I do not have as hard of a case as some of the people, but because of the premolar, my front teeth will never be straight.

    "Teeth are constantly wanting to shift, so yes, when you have the aligners out, your teeth will move back to where they previously were because they have not settled," - per their email.

    I will have to wear a retainer for tthe rest of my life at night. SO for the rest of my life I will pay $99.00 to renew that retainer. Not bad?! Right!

    "Once you are done with treatment, you will be able to order retainers. The retainers will settle your teeth so they will not move. You will only wear the retainers at night, however, you will have to wear them for the rest of your life if you do not want your teeth to shift back. This is vital in any treatment that moves teeth, including the traditional orthodontic appliances." NO ONE told me this before the treatment! Which I believe is a scam!

    They work only with your front teeth; from K9 to K9. They call it "desired "U" shape," which will cost me $99.00 every time when I will decide to renew my retainer. And again, no one told me about it.

    It is a trap. Do NOT go with this method! It does not help, you will be stuck with it, and in the end, you will pay even more than those regular braces. It will NOT give you a desired result, because the smile it is NOT only about the look, it is also about your health.

    • Apr 9, 2018

      Company Response from Smile Direct Club

      Hi there, Tataiana. It's clearly described in the consent and history form that our customers sign, our aligners are made to correct mild to moderate spacing and crowding. For some customers, to resolve additional concerns, they will need to pair their treatment with traditional orthodontic tactics. In addition, this document states that customers will need to wear a retainer for the rest of the time that they'd like to retain results. This is the case with ALL aligner treatment from metal braces to our aligners. If you have additional questions on this, please reach out directly via grinners@smiledirectclub.com.

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