Carvana has pretty much any toy you could want...for about $2k over the standard list price. At least they ship for free. It's a good idea but the company is excruciatingly unorganized (many people complain about late deliveries, no contact, and no registration). This was enough to scare me off from buying a vehicle from them, but I did sell them mine.
They gave me a very fair price for it and did come pick it up, but the weeks before were not worth the hassle. Various 'computer glitches.' I had gone 100% through the process of purchasing a vehicle from them only to be called and told the vehicle had already been sold days ago. And this was after they had already hit my credit and applied me for a loan, and NO ONE will return your phone calls, even when they promise they will. Once I logged into my account to see, to my horror, that my account was on the final step to purchasing a $40k Chevy Tahoe, which is never a vehicle I even looked at!
Various emails asking me to re-verify information for the car I sold to them and telling me to accept my offer even though I had done so numerous times. Weeks after they took my car away, I am still getting emails asking if I am still interested in selling it to them. Get it together! Also, convenient that they don't actually allow customers to post reviews on their website...
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
Thank you for taking time to provide us with feedback from your experience with Carvana. We strive for a stress-free purchase process from start to finish and would like to sincerely apologize if our purchase process was a hassle for you. We are extremely disheartened to hear about your experience. From what we have reviewed on your account, there were technical issues that occured and miscommunication. We truly do apologize if our purchase process came off as unorganized, and not a seamless process.
We are providing this feedback to our product team for process improvements in the errors that were shown. In regards to the vehicle you did sell to us, there are emails that are automatically sent until the trade appraisal expires. We do see that you acted on the trade appraisal and do hope you are happy with our trade process. We would like to thank you for your patience, and if you do decide to purchase a vehicle with us in the future, we would like nothing more than to correct these errors for a better experience!