I signed up for the free trial. I didn't realize at the time that I ordered the wrong contacts (accidentally entered the wrong power for my left eye). Due to personal reasons, I then decided that I would rather not go through with the subscription.
I emailed customer service and was told to call a number to cancel. I did this on Easter Monday, not realizing that they are closed. Where I live, Easter Monday is not a bank holiday. Their phone line had an error message recording instead of a recording letting you know they are closed for the holiday. I assumed their phone lines were down, so I tried emailing again, where I got the same answer and told they were closed for the holiday. I now have a shipment of contacts on it's way to my house that I can't use because they are "unable" to cancel orders/subscriptions via their customer service email address.
It is very inconvenient that if you want to cancel an order or subscription that you have to call a separate customer service line just to do that. Why is there no cancellation email address that customers can correspond with?
I'm very disappointed.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review