I purchased a car for over $19,000. The company dropped off a nice "looking" car on the exterior, however, upon inspection, the shop found pounds of dried dirt beneath the panel and around the engine. It was determined the car was in a flood or submerged in a mud lot for an extended period of time. This car had never been through their promised "150-point inspection" because as the Honda dealer removed the loose panel, all the dirt fell out (it arrived with no owners manual, brakes needing to be replaced soon, and the loose under panels) but they did not care and just asked to send the car back.
They take forever to return your money and reimburse for state inspections.
Do not trust Carvana! This business is a scam.
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
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Company Response from Carvana
Thank you for taking time to provide us with your genuine feedback. I would like to apologize for the condition that your Honda arrived in and the events that transpired after that point. Our priority is to truly vet our vehicles and ensure that we provide you with a quality vehicle in addition to a fun and convenient car buying process. We clearly missed the opportunity to exceed your expectations here, and for that, I am extremely sorry.
After reviewing your notes, I see that we submitted the return of your funds right after they posted on our end. This process does require some patience since the funds must first clear on our end, be credited to your account, and then clear in your account as well. That being said, I’m glad that you were able to take full advantage of your 7 Day Money Back Guarantee and return the Honda that you ordered.
As we grow, we need to know when we have fallen short so I really appreciate you taking a moment to discuss your experience with us. We truly are here to wholeheartedly support our customers, so your experience will be very useful in preventing similar issues from occurring in the future. If anything else comes up that you’d like us to address, please do not hesitate to call us at 800-333-4554.