I purchased my car and was so excited. They were to send my plates, take care of everything. Can you say SCAM! My temporary plate has now expired. They stated they filed for an extension. Nothing. They told me they would overnight a new paper plate. That was three days ago. Still NOTHING!
Last night I called them, let them know I was pulled over, and now have to park a car I'm paying for in the garage. They said they would get me a rental car first thing this morning. Enterprise just called and has NO car until Monday. At the earliest! I'm now paying for a car that I can't drive. I am now with no car and with no transportation at all. The lady at Enterprise said I'm the second person this week to have this issue with Carvana.
Save yourself the grief and aggravation!
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
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Company Response from Carvana
Thank you for reaching out to us and providing us with your genuine feedback. First, we would like to apologize for the registration delay that you experienced, in addition to the events that transpired after that point. We want to own as much of the order process as possible to ensure we provide you with the most convenient car buying experience that we can. We clearly fell short here, and we are very sorry that you are not able to enjoy your vehicle at the moment. After reviewing your notes, we see that you have been in contact with our registration team and we will have your registration paperwork completed soon. Thank you for your patience with us and for giving us the opportunity to rebuild your trust. If any additional questions or concerns arise, feel free to reach back out to us at 800-333-4554.