I have been a member for years, but lately, I have had nothing but trouble. The quality has declined; products arriving with loose strings, or poorly sewn seams. The way your member credits apply, you often end up paying more during sales. Also, say you have credits you have paid for a month but not picked an item, for a while, you have about $200 to spend, but it will only apply to certain items, not the entire website. Also, you have the option to opt out of a month, so you don't have to pay. I opted out of this month, but when looking at my credit card statement, I was charged anyway!
Getting into contact and get support is ridiculous. The website is incredibly poorly designed. And using your reward points to get items is obnoxious. I've had items not be sent, and last time I tried to add an item to my cart and it deducted my points but added nothing to my cart, so I had to waste my time waiting on the phone for a representative to do something that should have never been a problem.
The outfits are cute but not worth the trouble and not good enough quality for the price.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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