While this may seem like a good way to sell a car, it is not that simple. We came to sell a car we no longer need. I related several times that my husband was in a skilled nursing facility over 60 miles from our house due to a wound acquired during a hospital stay and was sending in a Power of Attorney (duly signed, notarized and appropriately filed).
After much back and forth, sending in both licenses, a copy of the title and the POA, I received an email saying we should schedule a pickup. But the email said that both of us have to be at home. And a second email said the same. Just to be sure, I called and was told that that was the case; both of us have to be here, and there was no accepting of a POA.
If I had not called, I would be awaiting a pickup which there would be no way to complete. At one time I was thinking this might be a good way to buy a car, but now, nope.
I find Carvana.com to be limited, limiting, naive, with poor business skills and application.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Carvana
Thank you so much for reaching out to us with your candid feedback. We sincerely apologize that there has been some miscommunication during your trade-in process. We try to make everything at Carvana as seamless as possible; however, when it comes to trading in vehicles, paperwork can become somewhat tricky. Most of the time we cannot accept Power of Attorneys do to the fact that DMV’s will not accept them from us. In certain cases, (depending on what type of title/ power of attorney you have) DMV’s will accept the customer’s Power of Attorney from Carvana; however, they are very specific and situational cases. This is why Carvana advised you to send in all of your information for us to review, but according to your account, I do not see that we made any guarantees of the paperwork being approved. I do see that several advocates explained that you could send in your title and power of attorney, but informed it would still need to be reviewed by our trades team before confirming a pickup date and time. We apologize again if there was any miscommunication on our end and hope to hear from you if you have any further questions at 1-800-333-4554.