I ordered the Quip about a week ago and was told through tracking that it was on its way, but DHL has not updated it since last week. USPS has not received it either, and I tried to contact Quip for some help, but have not received any response. Not sure what's going on. The reviews I read regarding similar experiences does not instill confidence in me. DHL usually ships items very quickly, and I'm in Philadelphia which shouldn't take that ship from New York. So far I'm not liking this.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Quip NYC Inc.
Hi Nelsun,
We're sorry to hear you had some trouble with shipping! Free standard shipping within the US is an estimate of 3-7 business days. We, unfortunately, cannot control the end delivery time, as this is just an estimate and the delivery will be in the hands of USPS. We reply to all emails within 24 hours during the weekdays, and we believe that we have found your email, which was received over a weekend. We apologize if there was a wait with receiving a reply from our team during business hours.
It appears that your package has been delivered and we will be sure to share your feedback regarding shipping times with our team. If you have any additional questions or concerns, please email help@getquip.com.