Don’t buy this car from Carvana.com - VIN 3VWLA7AJ9FM235171. It was damaged during delivery. I declined to buy. They sent it to their body shop, fixed the crushed roof, and repainted the car. Their website says nothing of the damage. I called, and they said they don’t have to report it. The car will never be the same.
Carvana is selling damaged cars and not telling you!
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from Carvana
Daniel, thank you for taking the time to reach out to Carvana regarding your experience. We are extremely apologetic to hear that your vehicle was tarnished during transport and want to assure you that this is not a standard occurrence. Here at Carvana, we take pride in making sure that we are delivering quality used vehicles to our customers. This means providing cars that have not been in any reported accidents, including frame, fire and flood damage.
This vehicle had transport damage that we repaired at our inspection center. We stand by our 150-point inspection, however, we do offer a 7-day money back guarantee to all of our customers which gives them the freedom to get a second opinion. We anticipate the opportunity to make your car buying experience right again, in the meantime, please don’t hesitate to reach out to us with any questions or concerns at 1-800-333-4554.