We have only been receiving HelloFresh for about four weeks. The third week we had trouble with delivery time. Today's meals came with servings for two instead of four. We signed up for this service to reduce stress not add to it.
I called the customer service line, and she acknowledged it was their error and offered next week to be free of charge. I agreed but let her know that we wouldn't be paying for this order either for two people. Not only do we have to now find a time to meal plan and get groceries, but why would we go to all the trouble of cooking meals for two? The lady explained that if she refunded this week that they couldn't offer anything for next week. She sent me to the person above her, and she was rude. She said she couldn't give us what we were asking for. I said she could pick up the order or send the other half. She said no.
Now, remember this is a company that inundates your email all week asking you to send emails to all your friends for free weeks of food. I said we would be canceling our service and she very sarcastically said ok. Beware if you're looking for any type of stress reduction with this service.
Bottom Line: No, I would not recommend this to a friend
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