Rob
New YorkMember since April 2018

Reviews (1)


    • Apr 18, 2018
    • Verified Reviewer

    PrettyLitter

    Wish I read the negative reviews first! Buyers beware!

    Overall Experience:

    I placed an order and chose to cancel 20 minutes after I couldn't find the exact ingredients and.

    I spoke to someone in customer service and asked to cancel my order. I was informed I received a shipping update already but upon inspection of it (while on the phone), there wasn’t a tracking number or any info on the FedEx site, so obviously, the litter didn’t ship yet.

    He said he’d contact shipping to try to cancel it and I’d get a response via email as to whether or not he could do so. Well, surprise, I never got an email and now (5 hours later) I see the tracking is updated with a label, tracking number and an ETA.

    The kicker? He said I’d have to pay return shipping if I wanted to return it, so I’ll be refusing the delivery. No one likes to be misled/lied to by customer service.

    So yes, customer service sucks as expressed by many other customers, and that's the most important part of a company, how they treat customers AFTER they purchase. I am hoping I don't have to cancel my credit card to avoid being ripped off.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • May 13, 2018

      Company Response from Pretty Litter Inc.

      Thank you for sharing your feedback Rob. This is not the service we aim to provide and we're sorry for the frustration. We're sorry we weren't able to cancel your order after it was placed, but most importantly that you were waiting on our support team to get back to you. I've recorded your experience and will be sure to follow up.

      I'd like to make it right for you and answer any questions you may have about our ingredients. Please email meow@prettylitter.com (attn: Cassie) and I'd be happy to reach out to you directly. Again, thank you for your feedback as it drives continuous improvement. I hope to hear from you soon.


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