Angel Thomas
Austin, TXMember since April 2018

Reviews (1)


    • Apr 19, 2018
    • Verified Reviewer

    Figure 8 Fitness

    Workout great, bad customer service and shady tactics

    Overall Experience:

    The workout is great and if you follow the meal plan and workout you will have success. When I first joined the group it was amazing, supportive, and the challenges were free with no extra purchase necessary other than having the program. I lost 20 pounds and 13 inches overall in a month. The program at that time seemed to care about your health and success.

    Since the release of their protein FX things have changed. Now it’s about pushing their protein product and not about the customers. If you share your frustrations or have questions, they will delete you from the Facebook group. As well as turning off commenting on posting and block you from messaging them without warning or hesitation. Even if you send them a private message directly, they will ban you.

    I would not recommend this to customers considering to purchase. Because they now only seem to care about the money, not about the customers or their concerns. Please beware.

    The sad thing is it’s a great product but zero value on customers and customer service. What was once included and used as a sales pitch, now they have changed and don’t care how the customers feel about it. When approached privately on the matter trying to understand why these decisions were being made and looking for answers, I was deleted and banned immediately from the group. I have since then tried to contact customer support with no word or explanations. I hope this helps someone else.

    Bottom Line: No, I would not recommend this to a friend

    107 people found it helpful

    Link to this Review
    • Jan 26, 2019

      Company Response from Body FX

      Angel, your review is confusing people. You paid $47 for lifetime access to 14 video and coaching sessions. You lost 20 pounds in 1 month. All of the extra items, like the challenge, we gave you as a free gift when you first started the program. People loved the challenge so much we turned it into a product. It was never included in your initial 14 videos you purchased. Which you still have lifetime access to. Please remove this post. It is completely incorrect and misleading.


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