Biliana
London, EnglandMember since April 2018

Reviews (1)


    • Apr 19, 2018
    • Verified Reviewer

    Livia

    Extremely poor customer service - product did not work as promised

    Overall Experience:

    I ordered the product three months ago; delivery was ok, along with the product packaging. I tried the product over the course of two months, however, it did not relieve any of my period pain. Hence I decided to return. Please be aware that you have to ship the product back to Israel at your own cost.

    After tracking the product in a week time, it kept saying that the packaging has not been collected and accepted. After messaging them millions of times (I deal with Alina who has been replying back but it has not been helpful at all), I still don’t have a clear answer whether the product has been accepted by them and a refund has been actioned. After asking for her management email address, Alina replied that she can not provide me with such information.

    It definitely looks like a scam which should be avoided at all costs. At the end of the day, all we want is a working product and a clear communication, which they failed to deliver for me. Extremely disappointed!

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

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