Sarah Hanson
Charlotte, NCMember since April 2018

Reviews (1)


    • Apr 19, 2018
    • Verified Reviewer

    PrettyLitter

    Never again

    Overall Experience:

    I have a regular size litter box for one cat. I ordered the recommended size, and it arrived yesterday. It was less than one inch deep in my litter box. For kitty litter "to work" there must be over two inches of litter in the box. "Otherwise, the urine pools at the bottom and shortens the life of the litter." The company claims that one bag is enough to fill a medium sized litter box two inches deep. My litter box is regular/normal size. Nothing fancy at all. There was a note on the card that said to call if you did not have at least 2 inches of litter for one cat and "they would take care of it." I called, and the representative said they could send me another four pounds of litter out to me for free. When I asked about that not being enough since it was LESS than one inch, she told me that they have a six-pound bag. She asked me to hold, came back on the line, told me that she had already processed my "payment" and changed my subscription to $39 per month. I was charged for the six-pound bag so that there would be enough litter in the box.

    I was not asked before my card was charged. This is unacceptable. I also will not pay $40 for cat litter for one month. The litter changes color if there is a potential color but they do not tell you what the potential issue may be just to take the cat to the vet, with no other help to explain the abnormalities in the cat to the vet. I am not impressed. Actually, very disappointed in this company. It is very misleading. "They will take care of it" means that they will charge you another $20 without permission.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • May 13, 2018

      Company Response from Pretty Litter Inc.

      Thank you for sharing your experience Sarah. It seems like this was a rare and unfortunate circumstance where our support team missed the mark. This is not the service we aim to provide, and I apologize. I'd like to make this right and see what we can do to get you the PrettyLitter you need so you can give our product a proper try. Please send an email at meow@prettylitter.com (Attn: Cassie) and I'll be happy to reach out to you directly.


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