Reviews (1)

I signed up with BetterHelp because there isn't a therapist for the expertise I need that took my insurance, had availability, could work within my time constraints, and was close to where I live. I thought I might have better luck online with a wider pool of therapist to choose from (I did not know that I can only be matched with a therapist in my state). The site claims that you will be matched with "over 2,000 therapists." However, when they limit it to the state you are in the number drops significantly.

Furthermore, this "policy" of only in state matching is not explained anywhere on their website. Apparently, it only exists in certain states or something, which makes it very confusing. Even their own therapist wasn't clear on the policy.

After several failed matches with therapists who didn't have the skills I need, one therapist suggested two others who had the expertise I required. One was in Canada and the other in Texas. It was recommended that I contact help and request one of them. But BetterHelp refused me to match me with either of the therapists that could help me just because they didn't live in my state. However, one of the therapist I was previously matched with was also outside my state, so it really didn't make sense. They definitely need to make this more clear on their website. I'm sure that I'm not the only one that believes that online therapy isn't or should not be limited by state borders.