John Kinsey
Anderson, SCMember since April 2018

Reviews (1)


    • Apr 21, 2018
    • Verified Reviewer

    Planet Fitness

    Lousy customer service

    Overall Experience:

    I paid for a black card membership, and some days later came in for my first session. There were two gals, maybe twenties, at the front desk.

    The gal took her eyes off the TV she was watching and scanned my card, then back to the TV.

    I told her this was my first visit and I wanted to get onto a stationary bike. She told me I had to fill out an application to join Planet Fitness first. Then she noticed the Planet Fitness card she had just scanned. She waved towards the back of the room, and told me to find an available bike, and help myself.

    The bikes were different than the ones at the Physical Therapy I had been using. It took me 10 minutes to get one adjusted and turned on. I finally selected "manual" since I had not figured out how to program the thing.

    The machine alternated between "resume" and "pause." Each "pause" released all resistance causing me and my new knee replacement to be thrown forward. After a half-dozen or so painful events, I walked out.

    One of the gals did say "have a great day," but apparently missed my angry face.

    The wife and I have found a new fitness place that acts like they give a crap.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Link to this Review

Showing 1-1 of 1