After the initial month after my first purchase learning what the stipulations of "VIP Membership" is, I forgot for a few months to opt out of the monthly credit (aka automatic charge to my credit card after the 5th of the month to use in-store). This month I know I opted out, via my mobile device and before April 5th, and was STILL charged! Customer service said there was no record of me clicking to skip the month, and that I couldn't receive the money back and had to use it in store. I am going to be canceling my "VIP" Membership as soon as I use the store credit - it certainly doesn't make me feel like a valued customer.
Also, don't wait for items to be re-stocked. I was waiting for over two months for some leggings to be re-stocked before canceling my VIP membership (so that I could get the better pricing) and was informed by customer service that they often don't re-stock items. I wish they would remove it from their website if it is a product no longer being offered and is out of stock!
Bottom Line: No, I would not recommend this to a friend
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