I bought a 10-piece set, plus an extra lasagna pan, through Amazon. I absolutely loved them, for about two months, then started noticing the food sticking and the clean up really difficult, more difficult than my other pans that were not even non-stick!
When I contacted Gotham, I was told to send $10 through the mail to an address in New York City. No phone number, no web address, just street address with my pots and pans and money; seriously?! The dim customer service rep also said they have no control over what is said on TV and therefore they are not responsible for their products based on that, and also based on the fact that I purchased through Amazon.
When I reminded her that Amazon is THEIR DISTRIBUTOR, she just spoke loudly over me, kept wanting to give me the address to "EMSON" warranty division in New York. They do not stand by their products or their customers, and of course, they don't address the bait and switch of selling something that clearly has a coating that disappears with use. Buyer beware!
Bottom Line: No, I would not recommend this to a friend
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