Reviews (1)

This service has been a nightmare. I joined in 12/17 and the first two months were great! Then the nightmare began.

My third shipment was never received yet was marked “completed” in the status section. I waited patiently for a week and then reached out. The customer service person was cordial and apologetic and promised to rectify immediately. Well, I waited another two weeks and nothing. I reached out again and was told they had an issue with their system and some members were affected. Thanks for the HEADS UP! I never received a notification although they admitted they were aware of the situation. I wasted my time.

The most frustrating aspect is that it's IMPOSSIBLE to keep your monthly selections in your “calendar.” If you receive a shipment at all, don’t expect it to be what you initially selected. EVERY time I check my calendar they have made a change to some random cheap scent.

I’ve decided to share my experience now because I’m waiting on my fourth shipment again. It said it was completed a month ago. Nothing from the luxury scent box except the charge on my card. I’ve canceled, hopefully, that doesn’t take months to take effect!

The product, if received, does appear to be legit. I brought them to a department store for comparison and could tell no difference. I cannot make any claims that they sell imitation products.

Buyer beware!