Reviews (1)

I finally decided to try Keranique after stalling for a few years because I read and heard so many mixed reviews. My initial contact with a representative was not to my liking. I had many questions, but the agent kept asking me for my credit card number, my address where to ship to, etc. I told her to please let me ask and get my questions answered before I give her my personal information. She was extremely persistent, which made me realize they work on commission or some kind of incentive plan. She eventually answered my questions, and I decided to order.

I received the products almost immediately. I was very excited to start using. I started having issues after the second washing of my hair. So I called back customer service and was told I was probably using too much shampoo. So I cut it down significantly.

My hair was so dry and so tangled...it was awful. I called back again, received more advice and instructions, and by the way, every single time I called, the representatives tried to sell me MORE products! I was given different advise every time I called. My last phone call the agent told me, "if you normally wash your hair once or twice a week continue to wash your hair that way with the Keranique product." No one had ever told me that before, so I was washing my hair often. Also, no one had ever told me how much minoxidil to apply to my scalp, so I was overusing that as well!

I had to get 5 inches cut off my hair after this nightmare! The only thing that was positive in this whole experience is that they, in fact, refunded my money quite expeditiously. The bottom line for me is that these representatives are not fully trained (or simply don't care) about this product and are just concerned in getting their commissions or incentives. We who call are having real issues with our hair, and in some cases, it is quite devastating to us as in my case.

I did find another product which has worked wonders for me. My hair has "comeback," which also happens to be the name of the product.