So I have been a regular consumer of HelloFresh for the past few months. There were a few bad ingredients but for the most part not bad until this week.
On Monday my usual delivery did not arrive, so I reach out and they say it should be there by 8 pm. We are bummed and starving but decide to have a snack and eat late. 8 o'clock comes and goes and no delivery. Tuesday I reach out again, they say they are very sorry and it will be there by 8 pm. Need I repeat the scenario? Nothing arrives, and we once again are ill-prepared, and it's late, and we have no interest in going out to eat at 9 pm.
Fast forward to today (Wednesday) still no food and HelloFresh is still sorry that there is a problem with the delivery. At no point am I told definitively if the food is coming eventually, if at all.
Customer service tells me that they are very sorry and they will apply this week's payment to next week's order, like it was some kind of gift. At first, I'm thinking at least I'm getting a free week, but wait a second, no, I'm not! It's my money! So I get completely screwed this week, and for my trouble, I will just pay next week as usual. Customer service continued to make it sound like a credit or a gift. Do they think I am stupid? I said no thanks, I would try Blue Apron and their response was "Ok, sorry to see you go."
I am sorry I passed on their cards to my friends, and I will be really embarrassed when they get screwed over.
Bottom Line: No, I would not recommend this to a friend
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