I was very pleased with this toothbrush when it first arrived. I like the design, and it worked well, for a couple of days. (I will add that the first thing I did was remove the annoying "sticky strip" on the case, it's really annoying if you don't intend to stick your toothbrush to the wall.)
SO, the brush stopped working after about three days. The motor shuts off after about 3-5 seconds. Incredibly annoying. I contacted Quip customer service, and share the opinion of so many other reviewers, that they are TERRIBLE. I was told I had to register my brush online before they could help me. After doing so, they simply sent me an email with instructions for checking the motor and doing some self-repair and replacing the battery. Not sure why they couldn't send it before I registered?
None of their suggested fixes worked. All I want is a toothbrush that works. I just contacted Bespoke Post (where I bought the brush) to see if they'll take it back, as I was sorely disappointed with Quip's customer service team. I'm also not down with "subscription plans" and Quip holding onto my credit card information indefinitely. Also, I'd replace my brush head probably every six weeks instead of every three months, but that's just me. I don't know if they'll sell you brush heads up front, as I never got that far before Quip became an annoyance instead of a pleasure.
Too bad, it really does look nice!
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this Review
Company Response from Quip NYC Inc.
Hi Matt,
We are so sorry to hear you had some trouble with your Quip! We can see you had ordered your Quip through Bespoke, and in order for our team to help with creating a replacement order (to validate a warranty), an account will need to be created on our website directly.
Our help team sends troubleshooting to help with getting your Quip up and running again as quickly as possible. In the case that the steps do not help, we will be able to confirm which part of your Quip will need a replacement. Our warranty covers you for the life of your active refill plan as well as your first year of purchasing Quip if not subscribed.
Our refill plans are completely optional and have the option to order single items in the "supplies" section of our store page. Just make sure to click on the 'single' button to avoid any plans added to your account.
We sincerely apologize for any misunderstanding or inconvenience caused, our team is always happy to help with any additional questions at help@getquip.com.