Reviews (1)

I’ve been with Scentbird for the last six months and I’ve mostly enjoyed. I didn’t like everything I’ve received, but there were scents that I really liked. Then, I decided to place an order for a new case. I was charged for it, but after waiting for almost a month, I checked my order status online. The order was shipped, but the tracking number was invalid and couldn’t be found. I was disappointed but figured it wasn’t a big deal.

I emailed customer service expecting a quick resolution. Two days later I received an email stating that someone will get back to me and that’s it. After not hearing, I emailed them back but no response. There’s no phone number to call. I decided to cut my losses. Wasting my time is not worth $12.95 that I lost. So I went online and canceled my subscription. Like my title says, it’s great until something goes wrong. You will never be able to get a hold of them.