Three weeks ago I purchased a vehicle online from Carvana. The process was smooth until it was time for my delivery. One week before delivery, I was told my car would be delayed a week; I had already waited three weeks for the car.
I tried to find another car to purchase through their website because I was on a timeline and couldn't wait another week to receive my new car.
When I called back after spending hours looking for a car in my price range, I was told they would not honor the price that was listed because there was a glitch on their website.
I will never attempt to buy from Carvana again.
Buyer beware!
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from Carvana
We cannot thank you enough for bringing your Carvana experience to our attention. We would first like to apologize about the vehicle delay for the initial vehicle you wanted to purchase. Our goal is to provide a car-buying experience that is streamlined and hassle-free and is completely unlike any traditional dealership experience. We are so sorry for the delays that you experienced during your purchase with Carvana. We attempt to always offer delivery dates and times on our site that we are able to honor, but occasionally we will experience logistic transport delays in delivering our vehicles.
In regards to the technical glitches you were facing, we want to be as transparent as possible with our customers throughout their purchase. We are extremely sorry you experienced incorrect pricing initially and glad to see you started a purchase on another vehicle you'd like. We want nothing more than to turn your Carvana experience around moving forward, and cannot wait for you to finally receive your vehicle! Thank you again for your constructive feedback. Please contact one of our customer advocates with any additional questions or concerns at 1-800-333-4554. We appreciate your patience, thank you again Julie!