I saw an ad for the Dark Spot Diminisher, which was on sale. For one jar it was $44.99 and $4.95 shipping. I received a confirmation but did not see a second order for something else. One email was embedded in another. My credit card was charged $49.98 + $9.95 shipping. The other order was for $75.00.
I phoned the company to complain but was told the orders had shipped. When I went to pick up the order at the post office, I was told there was an additional charge of $26.00 for duty. I refused to pay it and refused the order. The total order was $ 153.62.
This is not good business. When I placed the order I wrote down what I had ordered. This is a rip-off. Now I have to get my money back. BAD BUSINESS.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Gundry MD
Hi Liz, I'm Aria from Gundry MD. Thank you so much for taking the time to leave a review. I am so sorry to hear about the frustration and inconvenience that you have experienced. Unfortunately, we have no control over a countries custom charges as only about 10% of incoming packages are selected for customs.
Typically, Gundry MD is not responsible for customs charges, as we have no idea when or how much will be charged. I will go ahead and issue you a full refund, (no need to send anything back). Please email me at Aria@Gundrymd.com and I can begin the refund process right away. Again, I am so sorry for the inconvenience that you have experienced but I look forward to hearing from you and making this right!