Reviews (1)

I did the trial because I’m trying to figure out if I use my eye doctor or try a different company. I got the free trial set of 15 contacts and only wore one pair because I did not like them. Then I noticed a charge for $33 for the subscription, which I did not purposely enroll in because I wanted to test the contacts before deciding Hubble was right for me.

I personally am not thrilled with them at all. After 7 hours of wearing them, my eyes are as dry as they were in hour one as they are in hour 7. I've worn contacts since 2005, and these contacts make my eyes feel like I’m wearing old contacts or have driven through the night with my contacts in. Instead of noticing the charge on my account, I wish there would have been an email from Hubble to let me know that I would start the subscription before I was charged and the boxes actually went out. Or an email asking me how I felt about them! I was unaware that a subscription started from the trial. I only have two emails from Hubble, the shipping email (with no disclaimers) and my cancellation order.

I’ve also tried a free trial glasses from Warby Parker and I feel much more cared for from them than with Hubble. WP let me know the glasses were coming, they got them back when I shipped them back, then a week later they followed up to make sure I was still interested in the glasses before I decided to order them.

I think this process could improve greatly with a follow-up email asking me what I thought about how the contacts felt, how long did I wear them, what worked and what didn’t, did my eye stay moist, etc. Eye care is not exactly something to rope someone in to, and I’m not super thrilled about how this process took place.