I can't tell you how wowed I was throughout the process with the mortgage team I worked with. The customer service experience was awesome.
I had just had a horrible experience with a mortgage company and canceled my loan with that particular company because it was way too stressful and went with Rocket Mortgage instead. The experience was a night and day difference for me. The team answered me right away and answered all of my questions quickly, kindly, professionally, and thoroughly throughout the entire process. The team explained the process to me and readied me for the next step through each of the stages of the mortgage process. If someone was out of the office, a backup person got back to me right away and knew what they were doing and was familiar with my file and did whatever needed to be done next.
The online process itself was easy to follow and to figure out. The whole process was impressive. Everything at the end went smoothly, and we closed on time. I can't thank you enough!
Bottom Line: Yes, I would recommend this to a friend
