Very courteous, attentive, encouraging, non-stressful and wonderful experience. We were kept up to date throughout whole entire loan experience and are extremely grateful getting approved for refinancing. All of the representatives that contacted me and my husband both were professional, knowledgeable, courteous, detail oriented and very helpful.
We can say the one thing that was a little unpleasant is when there was a mix-up in scheduling with the correct notary to sign all of our loan documents. We already had a scheduled appointment that day with one notary, but then were notified by two more notaries that we still weren't on the schedule and they wanted to schedule with us. After having to make several phone calls to verify we had an appointment scheduled, we did find out that we did have a scheduled appointment but it wasn't with the notary we had been talking to, but we finally received a phone call from a notary that we actually were finally able to meet with that day.
The notary we met up with was very pleasant, professional, courteous and nice to us. We did receive at least ten phone calls that day ranging from other notaries and representatives wanting to schedule with us all within a four-hour time period. We can say though that out of the whole loan process that was the only thing that was a little unpleasant, but we also realized that you all were just trying to get us taken care of, so we rate our overall experience as a 9 out of 10.
Thank you again for helping us with refinancing our home! We feel this will allow us to have a better life! Thank you all so very, very much! We are blessed beyond measure!
Bottom Line: Yes, I would recommend this to a friend
