Good afternoon.
My car was delivered from Carvana on 4/20/2018. I was told by the delivery guy that I will have until today, 4/27, to decide if I want to keep the car and I would receive a call. NO CALL WAS MADE TO ME. But, in Carvana's system, it shows them calling me.
I advised the rep that I NEVER received a call and there's nothing wrong with my voicemail. The rep then stated there was an email sent to me 4/17/2018. Which I did not read? Because, NO one told me they were sending over an email, until today. I wanted to return the car, and now I'm being told nothing can be done. The rep stated that it was told to me several times by previous reps that I had seven with the car. Yes! It was told me, but, the delivery guy told me someone will call me on Thursday to see if I still want the car. If not, it will be picked up on Friday. He said I have until Friday, but now the rules have changed.
I should have NEVER purchased this car with you guys. I've had issues from the beginning. But I decided to give you a chance anyone. Look who gets screwed, ME!
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from Carvana
Thank you for reaching out to us regarding your recent vehicle purchase. At Carvana, we want to make sure the vehicle you purchase is the perfect one, which is why we offer a 7-day money back guarantee with every vehicle. The day the vehicle is delivered count as day one of the 7-day money back guarantee. On the sixth day of you owning the vehicle, we reached out by phone and if we are unable to reach you, we then, reached out by email, to check in to see how things are going with the vehicle.
We sincerely apologize for any frustration this has caused you. We are glad to see that you have been in contact with our management team to work towards a resolution. Please reach out to us at 800-333-4554 if you have additional concerns or questions. Thank you!