I ordered the brow gel since it advertised a FREE brown brush with the purchase, and I waited almost two weeks for it to arrive WITHOUT the brush. How am I supposed to apply the gel?! I’ve been emailing customer service for a week now and finally got a response saying they will give me 20% off my next order. How does that fix the problem?! First of all, why would I want to place another order after that? Second, how about just sending me the brush! Horrible customer service. Sounds like a scam company.
Bottom Line: No, I would not recommend this to a friend
Company Response from Focallure, LLC
Dear Melisa,
We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.