Veronica Gardner
Olathe, KSMember since April 2018

Reviews (1)


    • May 14, 2018
    • Verified Reviewer

    Focallure

    Haven't received product

    Overall Experience:

    The site states USA-made and shipping within a certain time frame. When not received, I was told through email it could take over 17 days, which is a ridiculous amount of time to ship within the states, which leads me to believe from the reviews that this is indeed from China. Which wouldn't upset me, but don't lie about t being all USA and quick shipping time frame when it is not, be truthful. I haven't received the product yet so I am not sure if I will or if it'll even be what was advertised since I found out their pics and videos are from some other company's products. I am very saddened by the experience and reviews.

    Bottom Line: No, I would not recommend this to a friend

    • Jul 16, 2018

      Company Response from Focallure, LLC

      Dear Veronica,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.


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