I am a little disappointed to find out that my order was out of stock. I believe true customer satisfaction stems from contacting the customer ASAP when problems arise. I was not notified. I didn't find out until I reached out to find out the status of my order. It has been almost one month and I still have yet to receive my product!
Bottom Line: No, I would not recommend this to a friend
Company Response from Focallure, LLC
Dear Kristina,
We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.