First, they advertised "buy 3, get 2 free" on lipsticks. That is what I was shopping for based on their ad for stay-proof and/or waterproof lipstick. I picked out five lipsticks. They all said they were stay-proof. When I went to check out, it said the "buy 3" special wasn't valid. But, I went ahead and purchased the lipsticks anyways. They ALL suck. They don't stay on; you have to apply multiple layers to even get them to show up. I will be buying my stay-proof lipstick from the drug store again.
Bottom Line: No, I would not recommend this to a friend
Company Response from Focallure, LLC
Hi Kristi,
We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you.
Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.