Christine Capsuto
San Jose, CAMember since April 2018

Reviews (1)


    • May 14, 2018
    • Verified Reviewer

    Focallure

    Disappointing customer service; ignored my concerns!

    Overall Experience:

    I contacted Focallure multiple times about a site glitch that resulted in me being charged for three of the same color! The first response from an associate completely did not address my issue at all, and she barely spoke (let alone wrote) English in complete sentences. I reached out again in hopes of getting another fully literate associate, and she also refused to address my issue. I will never order, nor refer several of my bridal friends, to this company because of this event alone. I have still yet to try the product, but the experience was enough to send my business elsewhere. Disappointing, especially being a bride AND performer!

    Bottom Line: No, I would not recommend this to a friend

    • May 15, 2018

      Company Response from Focallure, LLC

      Dear customer,

      Thank you for your review. We will do the best to improve our service.


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