Reviews (1)

I ordered the Luminous Air product in December, before my son's wedding. When I started working with it, I found that it required much more physical product than the two drops they recommended. The makeup was 'cakey and dry' on my skin, and after a couple of weeks, I decided it was not going to work for me. I called to return it, and the sales rep suggested I try a different type of foundation and offered to send it. She said many women like this product better, which begs the question, "why send us the first cakey product at all?"

I tried the new make up and didn't like either the texture or the color match and decided the whole airbrush experience wasn't for me. I called to get return instructions and did exactly as they required, and asked to be discontinued as a customer. They credited my card for $42.94. Great! But the next month, another charge on my credit card. When I called, they told me my request came in too late to stop the billing (conveniently, for them).

The next month, another billing! I called again, and the rep told me that they couldn't stop my membership without a tracking number from the shipment I sent back (they didn't tell me they needed the tracking number when I called for return information). She assured me that I wouldn't get another billing.

Guess what? This month, another billing! I called again, and they said they have no record of me returning the product, so I needed to pay this final payment to complete the 3-month payment schedule. I gave this rep the name of the rep and the date I called the previous month, and he said, "she must have given you inaccurate information" WHAT? He said they still had no way of knowing if I sent the product back (check your warehouse!)

I tracked my credit card statements and "no," they did not give me credit for the trial period. I don't know if they are a reputable company when they are lying to their customers. I am SO DONE with them. Very frustrated and disappointed.