I have been sending emails to their customer support, and so far their people have been very accommodating. They replied right away (within the day) and addressed my concern about my order status.
I am well aware that my order takes 9-18 days to arrive, so it is still on schedule. I just wanted to make sure everything is going well that’s why I contacted their support team.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Focallure, LLC
Dear customer,
Thank you for your review. We are happy to see you with us.