Brandie Chapin
Brandie Chapin
TexasMember since April 2018

Reviews (1)


    • May 15, 2018
    • Verified Reviewer

    Focallure

    No refund

    Overall Experience:

    I purchased three shades of lipstick because I liked the colors. I gave them an honest try. The color did not last. One of the colors actually bleeds around the outside edges, so it looks like I had a lighter color ring around the outside of my lip. It looked dry and caked-on shortly after applying. It just did not have a smooth pretty look. I was not happy with the product and requested a refund. I would return the unopened, unused product. I received an email that said there would be no refunds or exchanges on cosmetic products. So I have wasted $30 plus on this product and I will not be getting a refund. Buyer beware.

    Bottom Line: No, I would not recommend this to a friend

    • Jul 21, 2018

      Company Response from Focallure, LLC

      Hi, Brandie,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.


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